Sienna Rue
Shipping Policy
We aim to make every order feel simple, secure, and reliable. Below you can find our estimated delivery times, shipping information, and what to expect after placing your order.
Order Processing
Orders are processed within 1-3 business days after payment has been confirmed. During busy periods, such as holidays, sales, or product launches, processing times may be slightly longer.
Estimated Shipping Times
Once your order has been processed and shipped, estimated delivery times are:
| Destination | Estimated Delivery |
|---|---|
| Europe | 4-8 business days |
| United Kingdom | 4-8 business days |
| United States | 4-8 business days |
| Canada | 4-8 business days |
| Australia & New Zealand | 4-8 business days |
| Rest of the world | 4-8 business days |
Please note that delivery times are estimates and may vary due to customs, local postal services, holidays, weather conditions, or other delays outside our control.
Shipping Costs
Shipping costs are calculated and shown at checkout before payment. From time to time, we may offer free shipping promotions, which will be clearly displayed on our website or at checkout.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking details, if tracking is available for your order.
Please allow 24-72 hours for tracking information to update after your order has been shipped.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other local fees depending on your country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless clearly stated at checkout.
Incorrect or Incomplete Addresses
Please make sure your shipping address is correct before placing your order. If an order cannot be delivered because the address provided was incorrect or incomplete, the customer may be responsible for additional shipping fees, return fees, or reshipping costs.
Lost or Delayed Packages
If your order appears delayed, please contact us and we will do our best to help.
If a package is marked as delivered by the carrier but you have not received it, please first check with your local carrier, neighbors, household members, building reception, or parcel locker.
Refused or Unclaimed Deliveries
If an order is refused, not collected, or returned to us due to failed delivery attempts, the customer may be responsible for any return shipping costs, reshipping fees, or related carrier charges.
Damaged Items During Delivery
Please inspect your order when it arrives. If your item arrives damaged, contact us as soon as possible and include:
- Your order number
- Clear photos of the damaged item
- Clear photos of the packaging
Contact
For shipping questions, please contact us at care@siennarue.com